Archives: Reviews
“Our furnace stopped working during the night, we awoke to a chilly house. MIZE GUYS was one of 4 HVAC service providers that I contacted for help. The call was taken Coral, she was amazingly professional & helpful, got us scheduled early the same afternoon. Evan (AWESOME Tech) quickly diagnosed several issues and effectively gave us the information we needed to make decisions. From the initial phone call, through the service call and follow up, MIZE GUYS has been wonderful to work with.”
“I am very happy with my service from Mize Guys. They have been able to fix my furnace system and keep it running smoothly. I asked if I should get a new furnace and my technician said “no – keep this system as long as you can”. I was sort of bummed as I wanted to get a new system, but I listened (glad I did). A part was ordered to fix what was wrong and it was installed and all was well. And, I decided to go on the monthly payment plan. So glad I did. I had an emergency and someone showed up in an hour. Remarkable. They guys are honest, helpful and courteous. Thanks!!!”
“👋- service was a 10 on a scale of 1-5. We are very appreciative of the professionalism of the installation and product and the visual fold outs. My wife Julie and I debated the possibilities presented and instillation feasibilities and thanks to the visual fold outs and information we agreed on the head being placed to the right of the door partially above the window. Whew! 😅 Looking forward to receiving your bid, thanks again, Julie and Tony “
“And Coral in your office is PHENOMENAL!!!! We cannot say enough about her!!! OUTSTANDING customer service!!”
“Most defiantly a 5 when David visits us. And today was no exception. Thank You. Sharon H”
“Kudos to the Mizeguys 🦉! They are responsive, thorough, and quick to find solutions to the heating and cooling issues. The staff is super friendly and their technicians are on top of their game and knowledgeable. I was having problems getting someone to look at my ductless system and they came out and fixed it, easy peasy! Thank you Mize Guys!”
“Excellent service once again from Mize Guys Heating & Cooling! They keep our ancient HVAC system running reliably at its peek!”
“Hi, my name is Teresa. With all my heart I wish to thank you for the wonderful response time and the professionalism that I received from you today. Being a widow I have had to deal with many companies. Most of the time people don’t show up or they do an awful job. Connor was wonderful to have here. He even vacuumed where he had walked and put his ladder!! Thank you, thank you, thank you. If you only want a 5 I’ll you that but you really deserve a 100% approval rating. Teresa and Chris”
“We had our furnace serviced by our regular heating company, but the problem was not resolved so we called Mike Guys for a second opinion and repair. First Jay came out to look at the system and told us the older furnace probably had some life left in it but it would need a specific repair. He coordinated the repair with his office and they sent Connor that same day for the service. Connor arrived on-time (even earlier than quoted) and was so respectful that even my 92-year-old father commented on his manners. Connor explained his diagnostic process and repair process every step of the way. I appreciated this company's customer service and honesty. But especially to Jay and Connor for going above and beyond to get the furnace back to functional order. Thank you for a job well done!”
“Always so kind. Very knowledgeable those technicians. They work very hard. They don’t leave a mess. They’re awesome”
“Thank You for all your concern and taking care of problems!! Everyone is so nice and do excellent work! Your the best really!!”
“I have had another company come out to repair our furnace twice. It was not fixed on either visit. David came out and fixed it in 30 minutes! David is smart and efficient and explained the entire process to me.
Thank You Mize Guys”
Just a note of thanks for your service and replacement of our worn- out air conditioning system. You were on time, quick and efficient. Most of all you were fair. I highly recommend Empire Heating & Air conditioning co. Both Jay and his assistant were pleasant and responsive to all questions.
“We are trying to be pro-active and have our system checked before the heat kicks in. I figured they were going to just check my unit, turn a few screws and be done with it. I was impressed that they not only checked the unit, but also measured the output of each duct in the house. Everything looked good to them and we were good to go. I appreciate the fact that they didn't try to up sell me something I didn't need. Hard work and honesty are a bit rare to find these days you have both and I appreciate it. You have my business hands down!!!Thanks.”
“I "found" Jay & Empire 12 years ago when seeking a second opinion. Jay was referred by an HVAC company I know in the Bay Area who said Empire is his go-to referral in the greater Sacramento area. Needless to say, after the first visit, we became lifelong customers based on Jay's assessment of what needed to be repaired, his detailed explanation of the problem, and his second-to-none work ethic. Empire has done service and repairs to our AC, heater and ducts, has installed an air purification system, a mini split system, an updated QUIET whole house fan – you name it, Empire has done it for us. Since that first visit, I refer Jay to all of my real estate clients, colleagues, friends and family. I can call and refer Empire with 100% confidence!”
I have worked with Empire mechanical for several years in both my home and my business. And I can only say amazing things about them. What I respect the most is their integrity, which is very hard to find in any business these days, in addition to their attention to detail and the quality of their work. I have had no hesitation in referring them to anyone and have done so many times. You can feel completely confident in choosing them to work on your home or business.
-Allan R.
“I recently underwent surgery and I was concerned about the condition of the air in our home. We had Empire install the iWave-R which is giving me peace of mind knowing bacteria and viruses are being cleaned and making my recovery mentally easier. It’s reassuring to know there are no hazardous bi-products being created and no bulbs or extra parts will need to be replaced in the future. I’m glad knowing the air being distributed throughout my entire home, and that the air my wife and children are breathing, is clean. Empire was very professional, keeping us informed via text about ETA and arrived on time. I appreciated when they arrived with proper PPE, which made us extremely comfortable. We are beyond thrilled with the service. I was even able to get Empire to install one for my in-laws on the same day”
-Matt M.
“I was concerned about the possibility of pathogens and allergens in my home, considering the COVID19 virus and all of the disruption it has caused. A good friend is scheduled to convalesce in my home later in the month and I want to provide a clean environment, plus it is important to me to have the confidence that living conditions are safe and pure for me, as well. The iWave delivers just what I needed in a long-term, environmentally sound solution, with little or no maintenance required of me. I am thrilled to have this peace of mind, with a very reasonable investment for my home.”
– Lindy H.
“Many thanks for great service and for helping to keep us safe.”
– Lillian B.
“Empire Mechanical has been our HVAC company for many years now and they are fantastic to work with. They always do their best and I appreciate them and all they do for us.”
“I’d like to give a shoutout to Adam at Empire Heating and Air! We have an indoor AC/heating unit in our garage and the heating stopped working. Adam arrived promptly between the service call time, was quick, efficient, and completely fixed the problem!! My 3 1/2 year old even chatted with him, and he was super fabulous with my little man! Very highly recommend this company!! Thank you again Adam!!”
“You need maintenance on your heat and air… Jay is your man. During a very hot summer my AC decided to go out, and thinking that I would have to be on a waiting list I called and left a message. At 7 pm I got a return call from Jay and after discussing the issues, he told me he would take care of it the following day… I have known Jay for a long long time and he has remained the same honest and hard-working individual.”
– Jim R.
“I have used Empire Mechanical Services for years and refer them to all my clients who need help with their heating and air. I’m a Realtor so who I refer is a reflection of me therefore I have great confidence when I give them Jay’s name and number. I just saw a client last night who thanked me for the referral and raved about the incredible service Jay gave them. They are always my first call!”
– Danelle M
