Always My First Call!

May 9, 2020

“I have used Empire Mechanical Services for years and refer them to all my clients who need help with their heating and air. I’m a Realtor so who I refer is a reflection of me therefore I have great confidence when I give them Jay’s name and number. I just saw a client last night who thanked me for the referral and raved about the incredible service Jay gave them. They are always my first call!”

– Danelle M

Scott Spetter

1726200874

Mize Guys (formerly Empire Mechanical) has done a variety of HVAC projects for us, such as installing additional vents for our heating system, and installing an excellent ductless heating and cooling unit in a large master bedroom. All of the work has been excellent, and the team is both friendly and highly knowledgeable.Last year, storms and flooding put my ductless system out of action. They promptly showed up and diagnosed the issue. It turned out that storm weather damaged the electrical circuit outside of the house. This was actually installed by my electrician (also a great resource), Walter Vaughan. Even before I could text Walter for help, they were in touch with him, telling him what they had found .. so we could get it fixed promptly.This year, during the hottest part of the summer, our air conditioner stopped working. Within hours, they got to the house, checked everything, and confirmed that the issue was just a breaker that was tripping inappropriately. They conveyed their findings to our electrician (Walter), so that his folks could replace it and check to be sure that they too saw nothing actually overloading the circuit.We have been pleased enough with Jay and his team to sign up for their ongoing maintenance plan. This covers scheduled work to keep our equipment running well .. and it also provides discounts for emergency calls outside of ordinary business hours.I highly recommend them, and we plan to be long term customers.

Zachary C

1723078251

Irritated customer. I have a noisy motor in a gree air handler, mize guys staff asked for a video of the sound to diagnose the issue before scheduled a service call. They stated it would be $99 for a service call to verify. Cool didn’t think anything of it. Well their tech shows up, looked at my ac unit for less than 5 seconds, didn’t even open the unit, and then proceed to charge me for a service call and diagnostic fee totaling $258. A day later they called me with the quote to replace the motor that was $1519. I paid $1800 for the entire three zone system 8 years ago. Ordered the parts to do the repair myself for $63, support bearing and motor. I have no idea what they were doing to justify a $1500 repair bill on an air handler I can order brand new for $215. Other than that they were very responsive and nice. Please have your office staff inform customers of diagnostic fees or better yet include them in your service call fee. I feel very ripped off for less than 10 mins of your techs time. Lesson learned.

Vickie Ellis

1720312390

Very professional and thorough. Even during the busiest times such as heat waves in the summer with high demand for their services they still can provide after hours services when needed. Their communication and keeping touch with customers is excellent. Good customer service is obviously a high standard for this company.

Donato Polignone

1719109785

I needed a capacitor for my AC unit and they just sold me one great company nice guys

William Perkins

1716934521

Safest drivers on the road, very vigilant!

Richard Diebold

1712777119

We are very pleased with the service from Mize Guys. Thank you Michael for your knowledge and professionalism guiding us to the right AC/Heat unit for our home. The team that came to do the work was awesome. Connor, Evan and Noah did an excellent job. They were friendly, courteous, knowledgeable. Thank you again Michael for setting this all up.

Zach Sterner

1709339850

Your technician David is a rock star. Always professional and knows what he's doing. If you want a refrigeration company to take care of you, this is it. Request David if you can!

Steven School Alchemy

1708210519

Awesome service! professional.

Eric Reason

1708104055

Always good reliable service and always polite and helpful. We enjoy the service we get. Thanks to the whole staff

Rebecca Chorley

1707602667

Stand up company with great family values! The owners are nothing but helpful, respectful, and passionate about their work. On top of being an affordable service with intentional customer support, love to see a family working together! 10/10 would recommend this business.

Scott Weiss

1705879874

When our 30+ year old HVAC system finally gave out on us at the onset of fall last year, Mize Guys came highly recommended—and we’re very happy they did.Michael from Mize Guys looked at our existing unit and showed us our options for a new HVAC. When it came time for installation, Mize Guys went above and beyond, even providing custom sheet metal work to ensure the new unit connected properly to our very old ducting configuration.On top of providing us with a great new HVAC system and fantastic service, every one of Mize Guys’ technicians and associates was very friendly and professional.I highly recommend giving Mize Guys a call for all of your heating and air conditioning needs.

Joanne Fulton

1703113946

Great customer service all the way around. Pricing, scheduling and install all according to plan. The entire staff is great - Mason and Evan did such a great job with the installation and communicating about the process. I highly recommend Mize Guys.

Angela Marie

1701293925

The Mize Guys are Great... Delivered and installed exactly what they said, on time, professional, clean and knowledgeable. Our house is warm! Thanks😀

Robin Gomes-Downin

1698084336

Oct 23, 2023- Dave from Empire Heating and Air was here doing maintenance on our Heating and Air System that he installed 2 years ago. Such a nice guy, courteous and fast. I just Love Empire Heating and Air.Empire Heating and Air Conditioning are the best HVAC Business I've ever used. Jay, And Davey are sweet and professional, timely courteous. They explain everything they will do plus. Treacy is wonderful and came here to put the new filters in that worked better with our new system. We signed the proposal on Sunday and had our new system in on Friday. We have had our system since June 11, this year 2021. Wonderfully good people and a blessing from God. Thank you so very much for keeping us Cool during this heat wave. I sure hope I got Dave's name right. And Thank you to Pat and Dr. George for telling us about Empire Heating and Air.Very GratefullRobin and Victor/Bud Downin

J S

1697665363

Absolutely no other reason to call anyone else! Fast response. Found the problem in 20 minutes. Two other companies spent days and hours, frying the new parts they installed. What a relief to find “friends” in the HVAC business.

Sam Ruderman

1695064628

I called Empire to ask a few questions and learn more about HVAC projects and available rebates. Tracy took the time at the end of a busy day to answer all of my questions and provide exceptional guidance. It's not often you come across a company with staff like this these days, but when you do, it's the best. I highly recommend working with Tracy and Empire. Thanks again, Tracy!

Lauren Burke

1694215616

Since we first met, Empire has been an outstanding example of professionalism, expertise, and customer service. My company contacted them after another AC company failed us terribly. We desperately needed someone to help us, and Empire exceeded our expectations. Every interaction with their front desk, technicians, and owner, Jay, has been professional and pleasant. They are highly knowledgeable and have been honest about what they can do for us. They deliver on their promise. I cannot stress enough how happy we are with this company. I highly recommend utilizing their services.

Michael Scudero

1693316245

I will never hire this company strictly cause of how I see their drivers drive around. Twice in one day. I’ve seen them swirling in and out of traffic. Texting and driving. Watched him cut someone off get mad and brake check someone.

James Montgomery

1692310400

Mason and Morgan were awesome and got our AC system installed and up in running in one day, would recommend them for any job. Thank you!!

Chris Slater

1691106544

Quick response, accurate repair and fair pricing. And nice to work with on top of it all!

Jack Corkrean

1690905474

Mason was prompt, kept me informed and repaired our A/C in 1 visit. The personnel at the front desk were also very nice and prompt. Would and already have recommended them!

Cissy Smith

1690830786

Dean Walters

1690238397

Empire has the most professional experienced team I have ever used. Empire saved me the price of installing a new unit and repaired my current AC unit. Coral in scheduling, Tracy in finance, Jay and Conner on the technical/repair side. THE best! Great team! Professional. I highly advise Empire is THE HVAC company to get your HVAC unit fixed right!

Nu Boonkham

1690215666

Dave is the best there is!

Shari Holmes

1690150884

David came out right away and did a great job fixing my AC unit. I would definately use them again! Were in the middle of a heatwave, so thanks for the prompt attention.

Jennifer Callanan Bailey

1689815268

Conner was awesome. He was very knowledgeable, answered all our questions and fixed things quickly and correctly. Our A/C is working great now.

Kendra Johnson

1689561623

Ginger Bee

1689521325

The HVAC at one of our rentals stopped cooling during a recent heat wave. Our tenants are elderly, so I wanted to get it back up and running quickly. Had another local H&A company come out and they told me the compressor had failed and that I needed a whole new system at a substantial cost. I felt pressured, but wisely told the the tech that I needed to get another opinion. I then had Empire come out. Connor and Morgan quickly determined that the only problem was a loose wire in the electrical panel. In less than 10 minutes they had it up and running, saving me from falsely having to buy a new system. Empire's techs were great in comparison to the other H&A company. I would give Empire 10 stars if I could.

Carrie McDowall

1689456641

Amazing! - That is Empire Heating and Air Conditioning in one word. I was very pleased with their timing, professionalism and friendliness when they installed a new HVAC a couple of years ago. No hard sells - just the necessary information to make a decision.Then something was wrong yesterday...right as we hit a major heat wave. I came home from being out of town and it was obvious that the HVAC wasn't working. I called Empire and they rewarded me with being their customer by getting someone out on the next day - a weekend. Mason arrived within the window given and was professional, friendly and quick! We were back up and cooling within less than a half hour! Amazing!

roberta Colquitt

1689372397

Morgan,Evan,mason good team thanks everyone

Joshua Lichterman

1689364856

Today was very hot and Connor was very professional, friendly and got us up and running in less than an hour!!

James Harris

1689113101

Great customer experience Morgan and Mason went above and beyond.Thank you guys for the great service!

John Preinitz

1687378992

Thank you so much for your amazing service and quality work. Will definitely be using you again. Will definitely be recommending you.

Paul whitcomb

1683746571

Great company.

Alyse Zahnd

1678823705

The team at Empire was super responsive to our cry for help when our HVAC went out during a very cold week. Their technicians were very knowledgeable and took their time to answer all of our questions and gave us several options when it came to choosing a new system. The company I work for also uses them frequently as they consistently give us excellent service. I highly recommend them!

Dave Stevens

1677001424

Lois Wehe

1676061116

I have had very good service with this company, no complaints.

Garrett Montrowl

1675887759

(Refrigeration service, Service not listed)If you are not currently a customer of this company then you better sign up quickly. From the initial phone call with Coral to the repairs that David made it is no wonder why you see 5 star reviews. On time, professional, courteous from beginning to end. Save yourself the aggravation and time of other companies not showing up when scheduled. Pick up the phone and call, you will not be disappointed.

SHMEEE

1669213987

Terrible customer service and repair experience.

Brian Shappee

1668144384

We found ourselves in a bad situation due to another local HVAC company which Empire Heating & Air Conditioning quickly & professionally remedied!The technician (Bryan) was excellent and was able to diagnose and restore our Fujitsu Airstage within hours of his arrival. He actually went the extra mile and stayed until everything checked out (he deserves a pay bump). I couldn't ask for better service and I will recommend Empire to anyone who asks!

Tim Drew

1666035057

I have used this company for regular service, repair, total replacement of heating and air unit, duct work and modifications to air returns during a remodel. They worked with me to keep my old unit alive for a long time without trying to sell me on replacement. When my unit finally died, they thoroughly explained my options to make sure I got a replacement that I would be happy with that was in my budget. Their bid came in cheaper than two other companies for the same heating/air unit and theirs included some duct work. They did a full replacement quickly without incident, always showed up when they said they would. I received exactly what they told me I would in the timeframe they said it would take. They have called after install to check in with me making sure I am happy and everything is working as it should.Every interaction with this company has been positive. Excellent communication, trustworthy employees who were respectful of me and my home, quick responses to my calls and coming out for repairs. Based on my many experiences with this company, they have my trust and I know they are going to do what they say.

James Hunter

1665253575

I found out about Empire Heating and Air from a friend who sells heating and air in another state. He highly recommended them to me. Upon visiting them they answered all my questions and applied no pressure to buy. They discussed loan options with no pressure. I did schedule an inspection at which they were prompt, thorough, and informative. We scheduled an install and they were prompt, friendly and courteous. The removed all old equipment and debris, leaving my property in better condition than when they came. I would recommend them to any one neening any service of any kind related to heating and air.

Dave Smith

1665243130

Great service and pricing. Responsive and professional. Would use them again whenever needed!

Sarge Kennedy

1665007556

Their team did an amazing job reviewing photos of the location, doing on site estimates, keeping us appraised of delivery timing, full installation of Fujitsu split using with one main condenser outside and 4 evaporator units in each bedroom with individual AC and/or heat controls. They also added wifi connectivity!

Ron Horne

1662756189

Who do you call when you’re experiencing the worst record breaking heat in memory and your original 1987 AC dies on you? Make sure you have Empire Mechanical’s HVAC on your speed dial.I solicited three bids to replace my failed AC. EM was not only the most economical but they were the only organization to devise a simple solution to my complex and potentially costly ducting interface with my furnace.From Jay, the owner who evaluated my situation and devised its solution, to the install team headed by Brian, it is clear their many decades of local experience delivers a mountain of HVAC expertise at your doorstep.Their team responded to my overheated emergency with the ideal, cost effective AC solution delivered in just two business days during our record heat wave where other providers scheduled me weeks out.Got an HVAC emergency? Want the best? Call Empire Mechanical and its now expanded team that delivers expertise and experience with a level of professionalism and responsiveness that will not let you down.

Melissa Zimmerman

1654140170

Fast service for my elderly mother with health issues, who had no AC in her mobile home. HONEST COMPANY!!! I truly appreciate their fast response and professionalism. Thank you!

Robert Pritchard

1652126392

I have dealt with several HVAC maintenance providers as well as the original HVAC installation company for my 14 year old home. Many in my neighborhood have had issues with the original systems installed. Empire is the first to provide sufficient clear information on my choices and then to step back and allow me to make my own decision. Their work was professional, the guys polite and lighthearted and their honesty and straightforwardness when I asked a question gave me confidence in my decision. I decided to replace my existing system, which had cost me thousands of dollars over the years, and am extremely pleased with my new system. I feel like everyone at Empire was focused on my job. I highly recommend Empire, especially if you are having problems or feel like you are getting the run-around from some other vendor.

jennifer bruni

1649373749

aLisaK

1649195148

We had maintenance done on 2 regular AC systems and minisplit system. We also had a pre-remodel consult to discuss inreasing HVAC capacity of our smaller dwelling. Both Nathan and Jay were incredibly professional, very knowledgeable and pleasant to work with. We did not feel pressure to buy anything and felt they were coming up w/the best low cost, most effecient plan for us. We were really very satisfied with Empire and will certainly continue to use them for our HVAC needs from here on out.

Paul Bengs

1648055654

Empire is a family run business, with a great team of talented technicians on staff. After our heat-exchanger cracked and began leaking, I had a few other companies come out and assess the old unit. Each one took advantage of my stressful situation and tried to hard-sell me expensive all-electric systems, and warned me I could not use the existing heater or I risked getting Carbon Monoxide poisoning. After much frustration I was referred to Empire, and a lead tech came out the same day and informed me that my heat-exchanger was still under warranty and could be repaired, if I wanted, and not to worry about Carbon Monoxide while I was deciding what to do. He did a CM test to assure me. Later the owner, Jay, came to see me and went over all my options for either a repair , or a new system, and did not push for any solution but instead gave me brochures and web-sites to study up on, so I could choose knowledgeably. I opted to go with an entirely new split system with propane furnace. The pricing was reasonable. All of the techs working on my installation were friendly, knowledgable, and competent. Coral, in the front office, is super helpful and reassuring as well. I would highly recommend Empire Mechanical Services. Our stressful situation ended up being very pleasant, thanks to their ethics and professionalism.

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