News

The Problem With Clogged Air Filters

July 24, 2020

Do you know the impact that clogged air filters have on your household? Our team wants to remind you the importance of replacing your filter.

How to Properly Size an AC System

June 18, 2020

Is your air conditioner the right size for your household? Our team would be happy to select the best-sized AC for your particular home.

How Does an Air Conditioner Work?

May 20, 2020

Want to know more about your home’s air conditioner? Our team in Auburn, CA, wants you to know all about your system and what it takes to keep it running.

What Is a Heat Pump?

May 14, 2020

Considering a heat pump for you household? Our team would love to talk to you if you would like to install one, or if you need service done.

To our clients: As a company that mainly delivers in-home service, we feel it is important to keep you informed of our evolving policy to lower the risk of spread of the COVID-19 Coronavirus while we continue to provide you with the high level of service you expect from us.We are following the World Heath…

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Contact the experts at Mize Guys Heating & Cooling.

Call us at 530•885•3333!

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Quinn Nadeau

Had Mize guys come out to look at my A/C unit and there service tech did a great job explaining and diagnosing what was going on with my system he was very up front and honest ! He explained what it could need in the future without trying to sell me on somthing i didn’t need at this time in the end it was a simple issue that was resolved through his thourogh diagnostic procedures! I will have them back for any future HVAC needs

T W

Went to Mize Guys since they bought out Empire Mechanical. Had great experiences with Empire, cannot say enough.

Recently had Mize out when our AC stopped working and they wanted $1,300 to replace breakers and update electrical insisting nothing was wrong with the unit. Got a second opinion that found a leak in the coolant line and cleaned a connector, unit fired right up and cost less than $200.

Recommend shopping around.

Julio Ortiz

We have been using Mize Guys for our commercial and residential services exclusively
Mostly because

Customer service is outstanding work is excellent stand by their product and go above and beyond.

I have used plenty other HVAC companies in my kind of Business, which did good work, but nothing compared to the Mize Guys The crew are excellent and what they do they communicate with you on every step of the way and if they can’t get just a repair done, they’re fair on telling you whats wrong give you recommendations and Solutions

So my recommendation if you need HVAC service, don’t always look at the big box names give Mize guys a call promise You, you won’t be disappointed

Julio

Response from the owner:Julio! Thank you so much for the wonderful review. Your kind words mean a great deal to us, and we’re truly grateful for the many years of continued support from you and your entire team. Working with clients like you is what makes being in the HVAC field so rewarding. Your trust, loyalty, and partnership mean the world to us. We look forward to working with you for many more years to come. Thanks again for taking the time to share your experience. It’s always a pleasure working with you!

Ian Stafford

called and asked to a tune up on our old AC unit and ended up paying $240 for the tech to turn the system on and tell me it’s working and it’s old. brought it up and was ignored and never followed up with

Response from the owner:Thank you for taking the time to leave a review. We’re sorry to hear that your experience didn’t meet your expectations. We would like to clarify that your request was specifically for HVAC preventive maintenance. As with all our appointments, we provided a detailed cost breakdown and service overview prior to booking, ensuring full transparency from the beginning. This information was confirmed and agreed upon before our technician was dispatched. During the maintenance visit, your technician adhered to the company's established protocol, ensuring consistency in the service provided. Your service included a performance check and on demand maintenance of your HVAC system. A full report outlining the work completed was provided to you, and our technician took extra time onsite to discuss any findings or concerns you had. We strive to deliver high-quality service and clear communication at every step. If there’s anything more we can do to address your concerns, we’d be happy to speak with you directly. Please feel free to reach out to our office. Thank you again for your feedback.

Terry Poore

I can’t recommend The Mize Guys strongly enough. They installed a new wine cooling system over two and a half years ago which stopped working recently. Although it was definitely far out of warranty, they stood by their work, persuaded the equipment supplier to replace the failed component, out of warranty, and got the system running again for a very reasonable cost. Throughout the process all the staff were very professional and friendly.

Response from the owner:Thank You Terry for your 5-star review! We truly appreciate your patience and understanding throughout the warranty approval process. We know it was a longer journey than expected, and we're grateful you stuck with us as we worked with the manufacturer to get everything resolved. Your support and positive feedback mean a lot to our team. If you ever need anything in the future, we’re always here to help.

Carol Gross

Evan is always pleasant, competent and efficient when he comes to do the semi-annual maintenance checks. I have been very happy with Mize Guys services.

Response from the owner:Thank you so much for your review! We truly appreciate you taking the time to share your experience. It means a lot to us, and we're grateful for your support. If there's ever anything you need, don't hesitate to reach out!

David Neal

Competent and considerate (boot covers), $2m+ new build house. I don't want any HVAC issues so happy to contract for ongoing maintenance.

Response from the owner:Thank you so much for your kind review! We truly appreciate your support and are glad to hear you had a great experience with our team. If you ever need anything in the future, You Know "HOO" To Call!

Jerry Powers

Mize Guys are a great company to work with! They're prompt, professional, and priced fairly. They handled my furnace tune up and mini split repair quickly and effectively. I would highly recommend using Mize Guys for any hvac needs.

Thanks!

Response from the owner:Thank you for your wonderful review and for trusting us with your HVAC needs. Your feedback truly means a lot to us, and we’re grateful for the opportunity to work with you. If you ever need anything, please do not hesitate to reach out. We look forward to keeping you comfortable for years to come!

Hayato Izumiya

Everything went as I expected. He came on time.

Response from the owner:Thank you for your wonderful review and for trusting us with your HVAC needs. Your feedback truly means a lot to us.

judy bigelsen

came fast...........and on time..........and fixed the problem... and explained everything

Response from the owner:Thank you for your review. We truly appreciate your kind words and are so glad to hear that you were satisfied with our HVAC services. Providing quality work and excellent customer service is always our top priority, and feedback like yours lets us know we're on the right track! If you ever need anything in the future, don’t hesitate to reach out. We look forward to serving you again!

Jane smith

Mize Guys was just great from start to finish. Every aspect of the service and repair of my heat pump unit surpassed my highest expectations. They handled everything with courtesy and professionalism. Don't bother with others if you want the best, go with Mize Guys.

Response from the owner:Thank-You Jane! We appreciate you, your kind words and for taking the time to leave us a review. It was truly a pleasure working with you. If you ever need anything in the future, don’t hesitate to reach out. Stay comfortable, and thanks again for your support :)

Nancy L C

Great service at a reasonable price. We canceled our first appointment with little notice. They were accommodating and made another 3 days later. Knowledgeable and helpful!

Response from the owner:"Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our HVAC services. Our team takes pride in delivering top-quality work and excellent customer service, and your feedback means the world to us. If you ever need anything in the future, don’t hesitate to reach out. Stay comfortable!"

Madeline Nunnink

They were able to come the day after calling. Prompt, quick and professional. Highly recommend!

Response from the owner:"Thank you for trusting us with your HVAC needs! We're thrilled you had a 5-star experience. Your satisfaction is our priority, and we’re here anytime you need us!"

Stephen Taylor

Detailed and informative, very thorough

Response from the owner:Thank you so much for taking the time to leave us a review! We’re thrilled to hear that you were happy with the service we provided. If you ever need assistance in the future, please don’t hesitate to reach out. You Know "HOO" To Call.

Ed James

The technician was knowledgeable and efficient and had my heater up and running quickly. Great company to work with!!

Response from the owner:Thank you so much for your kind words and for taking the time to leave us a review! We’re thrilled to hear that you were satisfied with our furnace repair service. Customer satisfaction is always our top priority, and it’s wonderful to know we met your expectations.

Jennifer Leighton

Mize Guys are responsive, respectful and thorough. They stay until the job is complete, and are easy to communicate with. They were a complete pleasure to work with, and we felt very comfortable having them in our home. Highly recommend their services!

Response from the owner:"Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had a great experience with our HVAC services. Your satisfaction means the world to us, and we're always here if you need anything in the future. Thanks again for choosing us—we truly appreciate your support!"

J S

Absolutely no other reason to call anyone else! Fast response. Found the problem in 20 minutes. Two other companies spent days and hours, frying the new parts they installed. What a relief to find “friends” in the HVAC business.

As an updated follow-up: “Are you elderly, like me? Or do you have senior aged loved ones?” Mize Guys Org and its employees show a special affection and a sincere concern for those who are vulnerable, or insecure about approaching a company regarding their HVAC “mysteries”. Their Techs have become our friends, always welcome in our home. Never! Never! will you need to worry or be suspicious. “Now isn’t that just how it’s supposed to be?”

Response from the owner:Can't thank you enough for the kind words and vote of confidence. We're so happy to have gotten to the bottom of the issues and get you up and running. We appreciate having you as friends as well. Community is everything! Thanks again for the work. : )

Rena Triano

Excellent service once again from Mize Guys Heating & Cooling! They keep our ancient HVAC system running reliably at its peek!

Response from the owner:Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience with Mize Guys. Our team takes pride in delivering top-notch HVAC service, and knowing we met your expectations means the world to us. If you ever need assistance in the future, don’t hesitate to reach out. We’re here to keep you comfortable year-round

Jill Smith

Connor was a phenomenal technician! He was able to fix my heater in the initial first visit (they were able to come within 24 hours of my call)
Very kind, professional & knowledgable. He took the time to educate me on what the issue was by taking video and showing me. We will definitely ise Mize Guys again and highly recommend this company!

Response from the owner:Thank you so much for the fantastic 5-star review! We're thrilled you chose us for your HVAC needs and appreciate you recognizing the hard work of our technician. It means a lot to hear that our team members dedication and expertise made a positive impact on your experience. We're here whenever you need us, and we're grateful for the opportunity to work with you

Nizar S.

The technician, Connor was great! Professional, courteous and took time to explain his work and the issue with my furnace. He exemplifies how the best of the business should be.

Response from the owner:Thank you for sharing your experience with us! We're delighted to hear that one of our team members were able to provide the professionalism, courtesy, and clear communication you deserve. We believe in not only fixing issues but also empowering our customers with knowledge about their systems, and it’s great to know that approach resonated with you. If you have any future questions or needs, You Know "HOO" To Call. Thank you again for choosing us for your HVAC needs!

Nate Stein

Did a great job and what I love most is that they’re totally relatable humans. Affordable and would recommend 10 out of 10.

Response from the owner:Thank you, Nate, for your kind words! We truly enjoyed working with you on your HVAC installation project. It was a pleasure helping bring your vision to life, and we’re thrilled to hear you’re happy with the results. If you ever need anything you know "HOO" to call!

robert weaver

Mize guys did a wonderful job repairing our A/C. The technician was kind courteous and respectful as well as very knowledgeable. The office staff is a dream team. The owner is very personable and was very concerned about our well being. Thank you Mize Guys !!

Response from the owner:Thank you so much for your glowing review! We're grateful for your kind words and thrilled to hear about your positive experience with us. It was truly a pleasure working with you on your HVAC project, and we’re here for any future needs. Thank you again!"

Tammy Gastelum

Always Super kind, always very helpful. The technicians are so knowledgeable and friendly, they are very hard workers. Our apartment complex trusts them to do any type of heating and air job!

Response from the owner:Thank you, Tammy, for your wonderful review! We truly enjoy working with you on your HVAC installation and service needs. It’s always a pleasure to work with great customers like you.

Darryl Grizey

Coral called to set up my maintenance Apt , mize guys work around your schedule the technician was on time and neat and thorough and polite to the renters, very happy they service our units.

Response from the owner:Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our HVAC maintenance service. Our team takes pride in delivering top-notch service, and it's wonderful to know we met your expectations. If you ever need anything in the future or have any questions, You Know "HOO" To Call

DALE VAN WINKLE

Very professional and pleasant to work with. Addressed all of my concerns.

Response from the owner:We're thrilled to hear that you're happy with our services at your home. It was a pleasure working with you, and we truly appreciate the trust you placed in us. If we can be of any assistance in the future, don’t hesitate to reach out – we’re always here to help! Thanks again for choosing us!

Pete Nuessmann

We have been Mize Guys customers since moving here to Auburn in 2022. And since day 1, our heating and cooling system has been in the capable hands of Conner Mize , our assigned technician. Conner is deeply familiar with the design, stability and health of our system. We literally sleep better at night knowing that we can depend on him for quickly addressing any issues that arise with our system. Needless to say, living here in Auburn, where temperatures are extreme during both summer and winter, dependable indoor climate control is critical to say the least.
Always on time, courteous and confident, Conner is a delight to be around. This positive outlook seems to be characteristic of the entire Mize Guys staff. Scheduling appointments, discussing billing is always easy and pleasant. We fully trust this company with the overall health and maintenance of our homes HVAC. We would highly recommend them to anyone.

Pete & Kimberly Nuessmann

Response from the owner:Hi Pete & Kimberly, Thank you so much for your glowing review! We truly appreciate your continued trust and support. It’s always a pleasure working with you, and we're thrilled to know that you're happy with our HVAC services. Your loyalty means the world to us, and we look forward to continuing to meet and exceed your expectations. If you ever need anything, don’t hesitate to reach out. We're always here to help!

michaelpharm

MORGAN WAS EFFICIENT AND INFORMATIVE FOR THIS SERVICE. THANKS.

Response from the owner:"Thank you so much for the 5-star review! We're thrilled to hear that you're happy with the HVAC maintenance. It was a pleasure to serve you, and we look forward to keeping your system running smoothly in the future!"

Tom & Barbara Schuyler

Response from the owner:Thank you so much for your review! We're glad we could provide you with the HVAC service and preventive maintenance you needed. Your feedback means a lot to us, and we’re always here to ensure your system stays in top shape. If there's anything more we can do to make your experience even better, please don't hesitate to let us know. We look forward to continuing to serve you!

kelli montgomery

Very friendly and experienced

Response from the owner:Thank you so much for the 5-star review! 🌟 We're thrilled to hear you had a great experience with our HVAC services. Our team strives to provide the best service possible, and it's wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. We're here to keep your home comfortable year-round!

Anna Myers

Replaced my partner’s central air conditioning unit for 1/3 the cost of the highest quote. Did a thorough job checking the hvac system on my new home, too.

Response from the owner:Thank you for the 5-star rating! 🌟 We're so glad to hear that you're happy with your new HVAC installation. Our team works hard to ensure everything runs smoothly and efficiently, so it's wonderful to know we delivered. If you have any questions or need further assistance with your system, please don’t hesitate to reach out. We're here to keep your home comfortable! Thanks again for choosing us for your HVAC needs!

Scott Spetter

Mize Guys (formerly Empire Mechanical) has done a variety of HVAC projects for us, such as installing additional vents for our heating system, and installing an excellent ductless heating and cooling unit in a large master bedroom. All of the work has been excellent, and the team is both friendly and highly knowledgeable.

Last year, storms and flooding put my ductless system out of action. They promptly showed up and diagnosed the issue. It turned out that storm weather damaged the electrical circuit outside of the house. This was actually installed by my electrician (also a great resource), Walter Vaughan. Even before I could text Walter for help, they were in touch with him, telling him what they had found .. so we could get it fixed promptly.

This year, during the hottest part of the summer, our air conditioner stopped working. Within hours, they got to the house, checked everything, and confirmed that the issue was just a breaker that was tripping inappropriately. They conveyed their findings to our electrician (Walter), so that his folks could replace it and check to be sure that they too saw nothing actually overloading the circuit.

We have been pleased enough with Jay and his team to sign up for their ongoing maintenance plan. This covers scheduled work to keep our equipment running well .. and it also provides discounts for emergency calls outside of ordinary business hours.

I highly recommend them, and we plan to be long term customers.

Response from the owner:WOW! Thank you so much for your incredible 5-star review and for being such a loyal customer over the years! It’s been a pleasure working with you, we truly appreciate your continued trust in our services. If you ever need anything, as always, we’re just a call away! Thanks again for your ongoing support – it means the world to us!

Zachary C

Irritated customer. I have a noisy motor in a gree air handler, mize guys staff asked for a video of the sound to diagnose the issue before scheduled a service call. They stated it would be $99 for a service call to verify. Cool didn’t think anything of it. Well their tech shows up, looked at my ac unit for less than 5 seconds, didn’t even open the unit, and then proceed to charge me for a service call and diagnostic fee totaling $258. A day later they called me with the quote to replace the motor that was $1519. I paid $1800 for the entire three zone system 8 years ago. Ordered the parts to do the repair myself for $63, support bearing and motor. I have no idea what they were doing to justify a $1500 repair bill on an air handler I can order brand new for $215. Other than that they were very responsive and nice. Please have your office staff inform customers of diagnostic fees or better yet include them in your service call fee. I feel very ripped off for less than 10 mins of your techs time. Lesson learned.

Response from the owner:Hey Zachary, Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they help us improve our services. We understand how frustrating it can be to deal with issues related to your heating and air conditioning system. We are truly sorry that your recent experience did not meet your expectations. Our technician spent approximately 30 minutes on-site and 1.25 hours of travel confirmed by GPS tracking, which included thorough diagnostics to ensure an accurate assessment of your unit. We strive to provide comprehensive evaluations because we believe that a proper diagnosis is essential for effective repairs and to prevent future issues. The video merely serves as a backup in case the noises were not present upon us arriving onsite. Regarding the diagnostic fee, we communicate this upfront to all our customers, and we apologize if this was not clearly understood in your case. Our pricing reflects not only the time spent on-site but also the expertise and labor required to diagnose and repair complex systems. We are committed to ensuring that our customers receive high-quality service, and our technicians are trained to identify underlying issues that may not be immediately apparent. We understand that it may be tempting to compare prices from eight years ago, but please consider that parts, labor and operating costs can fluctuate significantly over time. The expertise we provide in diagnosing and repairing your system is designed to save you from potentially larger issues down the line, which can often justify the investment. We appreciate your feedback about our communication and will work on making our service fees even clearer to our customers moving forward. We truly value the fact that you found our staff responsive and nice, and we hope to have the opportunity to serve you better in the future. If you’d like to discuss your experience further, please feel free to reach out to us directly at 530.885.3333. We’re here to help. Thank you again for your feedback.

Vickie Ellis

Very professional and thorough. Even during the busiest times such as heat waves in the summer with high demand for their services they still can provide after hours services when needed. Their communication and keeping touch with customers is excellent. Good customer service is obviously a high standard for this company.

Response from the owner:Vickie, your words are so kind and very encouraging. We definitely strive to have excellent customer service. We aren't perfect, but we try hard. Coral is amazing keeping everyone informed and knowing what to expect.Thanks again for taking the time to leave the review. It means a lot to us...especially during high demand season. : )

Donato Polignone

I needed a capacitor for my AC unit and they just sold me one great company nice guys

Response from the owner:Hi Donato! Thanks for taking the time to stop by and leave a review. It makes our day. Glad we could provide you with what you needed. : )

William Perkins

Safest drivers on the road, very vigilant!

Response from the owner:Great to hear, Will! Thanks for stopping by and letting us know. Safety is one of our number one concerns. We appreciate the kind words. : )

Richard Diebold

We are very pleased with the service from Mize Guys. Thank you Michael for your knowledge and professionalism guiding us to the right AC/Heat unit for our home. The team that came to do the work was awesome. Connor, Evan and Noah did an excellent job. They were friendly, courteous, knowledgeable. Thank you again Michael for setting this all up.

Response from the owner:Thank you Richard! It's our goal to make sure everyone feels supported in their decision making when investing in a new HVAC unit and we are so glad to hear that you feel confident. Michael is great and happy to hear you experienced the same with our install team. They're great guys! Thank you for choosing us. We're always here for whatever HVAC needs you may have! Thanks again for your kind words. They make our day!

Zach Sterner

Your technician David is a rock star. Always professional and knows what he's doing. If you want a refrigeration company to take care of you, this is it. Request David if you can!

Response from the owner:Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience. Your kind words mean a lot to us. We appreciate working with you and hope to have the pleasure of working with you again soon.

Steven School Alchemy

Awesome service! professional.

Response from the owner:Thank you so much for taking the time to leave such a review! We happy to hear that you had a good experience. Your feedback is invaluable to us. Please do not hesitate to reach out if you feel we can be of assistance.

Eric Reason

Always good reliable service and always polite and helpful. We enjoy the service we get. Thanks to the whole staff

Response from the owner:Thank you so much for taking the time to leave us such a review! It's always our goal to provide top-notch service and exceed our customers' expectations. We hope to have the pleasure of serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing us and for your wonderful review!

Rebecca Chorley

Stand up company with great family values! The owners are nothing but helpful, respectful, and passionate about their work. On top of being an affordable service with intentional customer support, love to see a family working together! 10/10 would recommend this business.

Response from the owner:Thank you so much for your kind words, we take great pride in our work and are thrilled to hear that our passion for our work and dedication to customer support shines through. It's customers like you that make us love what we do even more. We look forward to serving you again in the future!

Scott Weiss

When our 30+ year old HVAC system finally gave out on us at the onset of fall last year, Mize Guys came highly recommended—and we’re very happy they did.
Michael from Mize Guys looked at our existing unit and showed us our options for a new HVAC. When it came time for installation, Mize Guys went above and beyond, even providing custom sheet metal work to ensure the new unit connected properly to our very old ducting configuration.
On top of providing us with a great new HVAC system and fantastic service, every one of Mize Guys’ technicians and associates was very friendly and professional.
I highly recommend giving Mize Guys a call for all of your heating and air conditioning needs.

Response from the owner:Thank you so much for taking the time to leave us a review for your HVAC installation! We're thrilled to hear that you're satisfied with our service. Our team works hard to ensure a smooth and efficient installation process, and it's great to know that we've met your expectations. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your comfort and satisfaction are our top priorities. Thanks again for choosing us for your HVAC needs!

Joanne Fulton

Great customer service all the way around. Pricing, scheduling and install all according to plan. The entire staff is great - Mason and Evan did such a great job with the installation and communicating about the process. I highly recommend Mize Guys.

Response from the owner:Joanne, It was great to work with you on your HVAC project. We appreciate your feedback and look forward to working with you in the future. Happy Holidays

Angela Marie

The Mize Guys are Great... Delivered and installed exactly what they said, on time, professional, clean and knowledgeable. Our house is warm! Thanks😀

Response from the owner:Hi Angela! It was our joy to take care of your home and give you the cozy factor you were needing! It's important to us to be on time, professional, clean and knowledgeable so we are glad that's exactly what you experienced. Thank you so much for taking the time to leave your honest review so that other awesome people like you can find us too! : ) We appreciate you.

Robin Gomes-Downin

Oct 23, 2023- Dave from Empire Heating and Air was here doing maintenance on our Heating and Air System that he installed 2 years ago. Such a nice guy, courteous and fast. I just Love Empire Heating and Air.
Empire Heating and Air Conditioning are the best HVAC Business I've ever used. Jay, And Davey are sweet and professional, timely courteous. They explain everything they will do plus. Treacy is wonderful and came here to put the new filters in that worked better with our new system. We signed the proposal on Sunday and had our new system in on Friday. We have had our system since June 11, this year 2021. Wonderfully good people and a blessing from God. Thank you so very much for keeping us Cool during this heat wave. I sure hope I got Dave's name right. And Thank you to Pat and Dr. George for telling us about Empire Heating and Air.

Very Gratefull
Robin and Victor/Bud Downin

Response from the owner:You're a doll Robin! We were thrilled to come over and get your taken care of! (Doesn't hurt that Pat & George voted for us! ha!) Enjoy the rest of your summer! Grateful for your extra kind words and thankful for people like you. :) We all enjoy working with you so much!

Sam Ruderman

I called Empire to ask a few questions and learn more about HVAC projects and available rebates. Tracy took the time at the end of a busy day to answer all of my questions and provide exceptional guidance. It's not often you come across a company with staff like this these days, but when you do, it's the best. I highly recommend working with Tracy and Empire. Thanks again, Tracy!

Response from the owner:Hey Sam! It was my pleasure to chat with you. We are all learning and I love passing along what we know as we strive to become excellent at what we do. We are never too busy if it empowers someone else. I truly appreciate your kind words. It made my day and it's nice to know there are others out there who care like we do. I'm glad we connect. Please let us know if we can help you out in any other way! : )

Lauren Burke

Since we first met, Empire has been an outstanding example of professionalism, expertise, and customer service. My company contacted them after another AC company failed us terribly. We desperately needed someone to help us, and Empire exceeded our expectations. Every interaction with their front desk, technicians, and owner, Jay, has been professional and pleasant. They are highly knowledgeable and have been honest about what they can do for us. They deliver on their promise. I cannot stress enough how happy we are with this company. I highly recommend utilizing their services.

Response from the owner:Thank you so much for your kind words, Lauren! We are thrilled to hear that Empire has been able to exceed your expectations and provide you with outstanding professionalism, expertise, and customer service. We understand the importance of delivering on our promises and ensuring that every interaction with our team is professional and pleasant. We appreciate your recommendation and really look forward to continuing to serve you in the future! : )

Michael Scudero

I will never hire this company strictly cause of how I see their drivers drive around. Twice in one day. I’ve seen them swirling in and out of traffic. Texting and driving. Watched him cut someone off get mad and brake check someone.

Response from the owner:Hi Michael. I'm very thankful you took the time to let us know that this was your experience out on the road. As an owner, I would like the opportunity to learn more. Please call in to 530.885.3333 so that I may get more detail in order to address this with out team. That is not at ALL our company policy or the image we want to project in a community that we care very much about.

James Montgomery

Mason and Morgan were awesome and got our AC system installed and up in running in one day, would recommend them for any job. Thank you!!

Response from the owner:Thank you James! We are so glad you had a great experience with Mason & Morgan...we agree with you, they are awesome! Our goal is to get you comfortable as soon as possible and we truly appreciate you being willing to recommend us to others. Thank YOU! : )

Chris Slater

Quick response, accurate repair and fair pricing. And nice to work with on top of it all!

Response from the owner:Thank you, Chris! Thank you for your vote of confidence! We strive to provide prompt and precise repairs at reasonable prices. It's great to hear that you found our team easy to work with as well. We look forward to assisting you in the future. : )

Jack Corkrean

Mason was prompt, kept me informed and repaired our A/C in 1 visit. The personnel at the front desk were also very nice and prompt. Would and already have recommended them!

Response from the owner:Thank you, Jack, for your positive review! We're glad to hear that Mason provided prompt service, kept you informed, and successfully repaired your A/C in just one visit. We take pride in our team who answers the phone...Coral, Hollie & Treacyl are always friendly and prompt as well. We appreciate your recommendation and are grateful for your support! : )