Mize Guys are responsive, respectful and thorough. They stay until the job is complete, and are easy to communicate with. They were a complete pleasure to work with, and we felt very comfortable having them in our home. Highly recommend their services!
Absolutely no other reason to call anyone else! Fast response. Found the problem in 20 minutes. Two other companies spent days and hours, frying the new parts they installed. What a relief to find “friends” in the HVAC business.As an updated follow-up: “Are you elderly, like me? Or do you have senior aged loved ones?” Mize Guys Org and its employees show a special affection and a sincere concern for those who are vulnerable, or insecure about approaching a company regarding their HVAC “mysteries”. Their Techs have become our friends, always welcome in our home. Never! Never! will you need to worry or be suspicious. “Now isn’t that just how it’s supposed to be?”
Connor was a phenomenal technician! He was able to fix my heater in the initial first visit (they were able to come within 24 hours of my call)Very kind, professional & knowledgable. He took the time to educate me on what the issue was by taking video and showing me. We will definitely ise Mize Guys again and highly recommend this company!
The technician, Connor was great! Professional, courteous and took time to explain his work and the issue with my furnace. He exemplifies how the best of the business should be.
Mize guys did a wonderful job repairing our A/C. The technician was kind courteous and respectful as well as very knowledgeable. The office staff is a dream team. The owner is very personable and was very concerned about our well being. Thank you Mize Guys !!
Always Super kind, always very helpful. The technicians are so knowledgeable and friendly, they are very hard workers. Our apartment complex trusts them to do any type of heating and air job!
Coral called to set up my maintenance Apt , mize guys work around your schedule the technician was on time and neat and thorough and polite to the renters, very happy they service our units.
We have been Mize Guys customers since moving here to Auburn in 2022. And since day 1, our heating and cooling system has been in the capable hands of Conner Mize , our assigned technician. Conner is deeply familiar with the design, stability and health of our system. We literally sleep better at night knowing that we can depend on him for quickly addressing any issues that arise with our system. Needless to say, living here in Auburn, where temperatures are extreme during both summer and winter, dependable indoor climate control is critical to say the least.Always on time, courteous and confident, Conner is a delight to be around. This positive outlook seems to be characteristic of the entire Mize Guys staff. Scheduling appointments, discussing billing is always easy and pleasant. We fully trust this company with the overall health and maintenance of our homes HVAC. We would highly recommend them to anyone.Pete & Kimberly Nuessmann
Replaced my partner’s central air conditioning unit for 1/3 the cost of the highest quote. Did a thorough job checking the hvac system on my new home, too.
Mize Guys (formerly Empire Mechanical) has done a variety of HVAC projects for us, such as installing additional vents for our heating system, and installing an excellent ductless heating and cooling unit in a large master bedroom. All of the work has been excellent, and the team is both friendly and highly knowledgeable.Last year, storms and flooding put my ductless system out of action. They promptly showed up and diagnosed the issue. It turned out that storm weather damaged the electrical circuit outside of the house. This was actually installed by my electrician (also a great resource), Walter Vaughan. Even before I could text Walter for help, they were in touch with him, telling him what they had found .. so we could get it fixed promptly.This year, during the hottest part of the summer, our air conditioner stopped working. Within hours, they got to the house, checked everything, and confirmed that the issue was just a breaker that was tripping inappropriately. They conveyed their findings to our electrician (Walter), so that his folks could replace it and check to be sure that they too saw nothing actually overloading the circuit.We have been pleased enough with Jay and his team to sign up for their ongoing maintenance plan. This covers scheduled work to keep our equipment running well .. and it also provides discounts for emergency calls outside of ordinary business hours.I highly recommend them, and we plan to be long term customers.
Irritated customer. I have a noisy motor in a gree air handler, mize guys staff asked for a video of the sound to diagnose the issue before scheduled a service call. They stated it would be $99 for a service call to verify. Cool didn’t think anything of it. Well their tech shows up, looked at my ac unit for less than 5 seconds, didn’t even open the unit, and then proceed to charge me for a service call and diagnostic fee totaling $258. A day later they called me with the quote to replace the motor that was $1519. I paid $1800 for the entire three zone system 8 years ago. Ordered the parts to do the repair myself for $63, support bearing and motor. I have no idea what they were doing to justify a $1500 repair bill on an air handler I can order brand new for $215. Other than that they were very responsive and nice. Please have your office staff inform customers of diagnostic fees or better yet include them in your service call fee. I feel very ripped off for less than 10 mins of your techs time. Lesson learned.
Very professional and thorough. Even during the busiest times such as heat waves in the summer with high demand for their services they still can provide after hours services when needed. Their communication and keeping touch with customers is excellent. Good customer service is obviously a high standard for this company.
We are very pleased with the service from Mize Guys. Thank you Michael for your knowledge and professionalism guiding us to the right AC/Heat unit for our home. The team that came to do the work was awesome. Connor, Evan and Noah did an excellent job. They were friendly, courteous, knowledgeable. Thank you again Michael for setting this all up.
Your technician David is a rock star. Always professional and knows what he's doing. If you want a refrigeration company to take care of you, this is it. Request David if you can!
Stand up company with great family values! The owners are nothing but helpful, respectful, and passionate about their work. On top of being an affordable service with intentional customer support, love to see a family working together! 10/10 would recommend this business.
When our 30+ year old HVAC system finally gave out on us at the onset of fall last year, Mize Guys came highly recommended—and we’re very happy they did.Michael from Mize Guys looked at our existing unit and showed us our options for a new HVAC. When it came time for installation, Mize Guys went above and beyond, even providing custom sheet metal work to ensure the new unit connected properly to our very old ducting configuration.On top of providing us with a great new HVAC system and fantastic service, every one of Mize Guys’ technicians and associates was very friendly and professional.I highly recommend giving Mize Guys a call for all of your heating and air conditioning needs.
Great customer service all the way around. Pricing, scheduling and install all according to plan. The entire staff is great - Mason and Evan did such a great job with the installation and communicating about the process. I highly recommend Mize Guys.
Oct 23, 2023- Dave from Empire Heating and Air was here doing maintenance on our Heating and Air System that he installed 2 years ago. Such a nice guy, courteous and fast. I just Love Empire Heating and Air.Empire Heating and Air Conditioning are the best HVAC Business I've ever used. Jay, And Davey are sweet and professional, timely courteous. They explain everything they will do plus. Treacy is wonderful and came here to put the new filters in that worked better with our new system. We signed the proposal on Sunday and had our new system in on Friday. We have had our system since June 11, this year 2021. Wonderfully good people and a blessing from God. Thank you so very much for keeping us Cool during this heat wave. I sure hope I got Dave's name right. And Thank you to Pat and Dr. George for telling us about Empire Heating and Air.Very GratefullRobin and Victor/Bud Downin
I called Empire to ask a few questions and learn more about HVAC projects and available rebates. Tracy took the time at the end of a busy day to answer all of my questions and provide exceptional guidance. It's not often you come across a company with staff like this these days, but when you do, it's the best. I highly recommend working with Tracy and Empire. Thanks again, Tracy!
Since we first met, Empire has been an outstanding example of professionalism, expertise, and customer service. My company contacted them after another AC company failed us terribly. We desperately needed someone to help us, and Empire exceeded our expectations. Every interaction with their front desk, technicians, and owner, Jay, has been professional and pleasant. They are highly knowledgeable and have been honest about what they can do for us. They deliver on their promise. I cannot stress enough how happy we are with this company. I highly recommend utilizing their services.
I will never hire this company strictly cause of how I see their drivers drive around. Twice in one day. I’ve seen them swirling in and out of traffic. Texting and driving. Watched him cut someone off get mad and brake check someone.
Mason was prompt, kept me informed and repaired our A/C in 1 visit. The personnel at the front desk were also very nice and prompt. Would and already have recommended them!
Empire has the most professional experienced team I have ever used. Empire saved me the price of installing a new unit and repaired my current AC unit. Coral in scheduling, Tracy in finance, Jay and Conner on the technical/repair side. THE best! Great team! Professional. I highly advise Empire is THE HVAC company to get your HVAC unit fixed right!
David came out right away and did a great job fixing my AC unit. I would definately use them again! Were in the middle of a heatwave, so thanks for the prompt attention.
The HVAC at one of our rentals stopped cooling during a recent heat wave. Our tenants are elderly, so I wanted to get it back up and running quickly. Had another local H&A company come out and they told me the compressor had failed and that I needed a whole new system at a substantial cost. I felt pressured, but wisely told the the tech that I needed to get another opinion. I then had Empire come out. Connor and Morgan quickly determined that the only problem was a loose wire in the electrical panel. In less than 10 minutes they had it up and running, saving me from falsely having to buy a new system. Empire's techs were great in comparison to the other H&A company. I would give Empire 10 stars if I could.
Amazing! - That is Empire Heating and Air Conditioning in one word. I was very pleased with their timing, professionalism and friendliness when they installed a new HVAC a couple of years ago. No hard sells - just the necessary information to make a decision.Then something was wrong yesterday...right as we hit a major heat wave. I came home from being out of town and it was obvious that the HVAC wasn't working. I called Empire and they rewarded me with being their customer by getting someone out on the next day - a weekend. Mason arrived within the window given and was professional, friendly and quick! We were back up and cooling within less than a half hour! Amazing!
