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Ductless ACs Improve Indoor Air Quality and Control Humidity

September 13, 2023

Our expert team has seen firsthand the advantages our Auburn area customers experience with these compact powerhouses of cooling.

Tatiana Gill

This company has scammed us out of over $200 for a "In-depth inspection" on our heating system. This was months ago but we were using this company for servicing our A/C and heating unit for about a year and a new technician had thought he found a crack in our heating unit. This was a new unit and so we wanted to make sure we were safe even though a crack was unexpected. He showed us a picture of a line that did not seem like a crack but he said he spoke with the manager and they both thought it was a crack. They told us we needed to get a more indepth inspection to make sure as this can be very dangerous. So we paid over $200 to get this in depth inspection by another employee which took him about 15 mins to open our unit and to tell us that nothing was wrong with it. He said our unit looks new and the "crack" is a normal line and build for our newer unit. He said that they previous employee probably did not know what he was looking at since its a newer unit. So i paid over $200 just because their employee and manager did not know what they were looking at? The lack of experience costed me over $200. I brought this up to the manager and she said wanted to make sure for the "safety of our family." I am not sure if we got absolutely scammed or they lack the experience which costed us unnecessary money. The manager gave us a credit of like $35 to make us feel better.

Avoid this company especially if you are not knowledgeable of your A/C and Heating units. They can take advantage of you. I want to make sure there is awareness of what they are doing.

Response from the owner:Thank you for your feedback. We understand your concerns and want to take a moment to clarify the steps that were taken during your visit. During your preventive maintenance service, which includes cleaning and verifying proper system operation, our technician observed what appeared to be a possible hairline fracture in the heat exchanger. Because heat exchangers are a critical safety component, even the possibility of a fracture should be investigated. A cracked heat exchanger can allow combustion gases—including carbon monoxide—to enter the air circulating through your home. This can pose health risks and can also increase the risk of further equipment damage if left unaddressed. To ensure proper function or lack of, the technician performed an initial test at no charge to help determine whether a fracture was present. Based on those findings our office discussed additional options with you. You then approved moving forward with Secondary Testing. Testing was performed using industry-standard methods to identify small or hard-to-detect fractures in heat exchangers. To help offset the cost, we provided a 25% discount on this service, along with the additional $35 refund you mentioned. At no point was there any intent to mislead—our recommendation for further testing was based entirely on the potential safety concern and the responsibility we have to ensure your system is operating safely. We always aim to be transparent, thorough, and proactive when it comes to our customers' comfort and safety. If you have any remaining questions we are more than happy to go over everything with you.

Patsie “Patclou” Fletcher

Response from the owner:Thank you for the 4 stars! We’re happy to know you had a good experience. We look forward to helping you again in the future!

Debera O'Keefe

Response from the owner:Thank you for the rating! We truly appreciate your support and are glad you had a positive experience with us. We look forward to seeing you at your next Preventive Maintenance Appointment!

Michael Wiseman

Mise Guys were very helpful in repairing my mini split Ac unit. Will call again if need arises.

Response from the owner:Thank you so much for the 5-star review, Michael! We’re glad to hear our team was able to help get your mini split AC unit back up and running. It was truly a pleasure working with you, and we appreciate your kind words. Don’t hesitate to reach out if you ever need us again—we’re always here to help!

Karen Winn

From Treacy to Jay to all of their team, we have had nothing but excellent quality work and service from Empire. Our old system was a maintenance nightmare, and expensive to fix. With our Empire systems, we finally have the heating and air conditioning we're happy with. Thanks guys!

Response from the owner:Hey Karen! We loved redesigning and optimizing the HVAC for your beautiful home. But we loved working with you and Mike even more! We're thrilled that our paths crossed and look forward to serving you for a lifetime! Thanks for the kind words. :)

Mark Buettner

Nick was helpful and professional.

Response from the owner:Thank you for the 5-star review! We’re so glad to hear that Nick provided helpful and professional service. We truly appreciate you taking the time to share your experience and look forward to helping you again in the future!

Bill Davis

Hard to believe it is 2026 now. We have been getting outstanding service from these guys/and gals all the way back to 2017. Back then, they were Viking Mechanical, then it was Empire Heating and Air and now they are the Mize Guys (Mize Family owned business). That is all the more reason to support them!!!

During this period of time, we have had every 6 mth service (Spring A/C and Fall Heating) on the original 2006 system that was built into our home (NO, Mize did not install the original system and we could not wait to get rid of the original contractor either). Mize was our first and only choice for the new HVAC replacement system install.

Tremendous cost savings on the units so we joined their "Wisest" Protection Plan which gets you (2) two scheduled visits a year, a 15% discount on all repairs, pre-season scheduling, replacement filters, and most important, Priority Service 24/7.

To top it all off, Connor is their son and did a tremendous job with our install in Jan 2025 and now with our service every 6 months. In fact, Connor was just here last week.

Response from the owner:Thank you so much for your continued trust and support over the years—it truly means a lot to us! It’s incredible to hear we’ve been able to serve you all the way back since 2017 through each chapter of our company. We’re especially glad you’ve been happy with your maintenance services and your new HVAC system, and that the “Wisest” Protection Plan has been a great fit for your home. Connor will be thrilled to hear your kind words—we’re proud to have him on the team! We sincerely appreciate your loyalty and recommendation, and we look forward to taking care of your home for many years to come.

Sharon Hamilton

Response from the owner:Thank you so much for the 5-star review! It was a pleasure assisting you with your HVAC, and we’re always here if you need anything in the future!

Mary McNally

Quickly diagnosed the problem, thoroughly explained the solution, provided cost, and arranged repair. The necessary repair was made quickly and professionally.

Response from the owner:Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It was a pleasure assisting you with your HVAC repairs, and we’re always here if you need anything in the future!

Tim D

Very helpful and honest

Response from the owner:It’s great to know your appointment met your expectations. Preventative care for your HVAC system is key to keeping it efficient and dependable. Thank you for being part of the Mize Guys family!

Cindy Faatz

I was able to get an appointment quickly to repair my heating system. Nick was professional, knowledgeable and very customer-service oriented. He walked me through each step he was taking and was able to diagnose and fix the issue quickly. I will be calling Mize Guys and requesting Nick for all my future HVAC-related work.

Response from the owner:Thank you so much for your wonderful review, Cindy! We're thrilled to hear that Nick provided you with such professional and knowledgeable service. We look forward to assisting you with all your future HVAC needs!

Brecken Walther

Such personal and professional care! They are amazing!

Response from the owner:Thank you for the kind review! We value your business and look forward to serving you in the future!

Steffanie Wood

Very responsive company with great representatives. Coral made the appt to meet my needs and was super helpful. Tech Nick arrived within the time window provided and quickly diagnosed the heater problem with professional ease. From inception phone call to diagnostic visit the service was the best. I will definitely have Mize Guys perform maintenance and other recommended preventative services. Couldn't be happier with this service that exceeded my expectations.

Response from the owner:Thank you so much for taking the time to share your experience! We’re thrilled to hear that you were happy with our customer service and quick response. Providing timely, reliable service is very important to us, and it means a lot to know it made a difference for you.

Ray Abbitt

I called 10 companies that supposedly offered "Emergency Service" 24/7 and none of them could come on Sunday. I called Mize and talked to Conner and he was here less than an hour later. And less than an hour later my furnace was working again.

Response from the owner:Thank you so much for the great review! We’re glad we could respond quickly and get your heat back up and running. Providing fast, reliable service during no-heat situations is something we take seriously, and we truly appreciate you choosing Mize Guys Heating & Cooling. If you ever need anything in the future, we’re always here to help!

Chelsea W Mason

Great service, well run local company that takes care of their customers like family. I especially recommend Nick, he’s a very knowledgeable tech

Response from the owner:Thank-You Chelsea for your kind and wonderful review. We appreciate your continued support in working with us as your HVAC contractor. We look forward to our next chat, until then have a wonderful holiday season!

Charles Laundrie

Connor with Mize Guys was absolutely amazing! Personable, friendly, reasonable, and honest. You’ve earned a customer for life!!

Response from the owner:Thank you so much for your wonderful review! We’re thrilled to hear that Connor delivered the personable, friendly, and honest service we strive for. If you ever need anything in the future, we’re always here to help!

Debi Murnan

Nick was great

Response from the owner:Debi, Thank-You for your review, its always a pleasure to hear from our clients. We are glad to hear that Nick was a pleasure to work with.

Joe Keeper

These folks are first class. Absolutely everything was wonderful…from my cold call with Coral (the phone rep), to the bid, to the install, to the follow up. I would 100% recommend Mize.

Response from the owner:Joe, Thank-You for the wonderful review. It is always a pleasure meeting and working with new customers. We look forward to many years of conversation with you and your family. Please reach out should you have any questions.

J S

Absolutely no other reason to call anyone else! Fast response. Found the problem in 20 minutes. Two other companies spent days and hours, frying the new parts they installed. What a relief to find “friends” in the HVAC business.

As an updated follow-up: “Are you elderly, like me? Or do you have senior aged loved ones?” Mize Guys Org and its employees show a special affection and a sincere concern for those who are vulnerable, or insecure about approaching a company regarding their HVAC “mysteries”. Their Techs have become our friends, always welcome in our home. Never! Never! will you need to worry or be suspicious. “Now isn’t that just how it’s supposed to be?”

UPDATE PER Our most recent bimonthly inspection: Referencing Christian & Nick; These “Guys”, are “sooo” professional, and so sincerely friendly and accommodating, for us having gained two new friends that all there is left to say is the following: 1). 100% satisfied (cost, quality-workmanship, speed of completion, educating using understandable explanations, no salesmanship pressure!, and they demonstrate a sensitivity to home surroundings protecting it against the work environment). 2). Just use them and see for yourself. You’ll agree with above.

Response from the owner:Can't thank you enough for the kind words and vote of confidence. We're so happy to have gotten to the bottom of the issues and get you up and running. We appreciate having you as friends as well. Community is everything! Thanks again for the work. : )

jill chesla

I called Mize Guys and the really friendly Corral sent a guy out within 2 hours. LP was nice, friendly and efficient. He diagnosed and fixed my issue quickly and explained the cost beforehand.

Response from the owner:Hi Jill, Thank- You for being a valued customer and for the wonderful review. We appreciate our customers and look forward to servicing your homes HVAC in the future.

Eric Meinke

Great crew did a wonderful job!

Response from the owner:Thank-You Eric! It was a pleasure working with you. We look forward to visiting your home in the future, should our services be needed.

Quinn Nadeau

Had Mize guys come out to look at my A/C unit and there service tech did a great job explaining and diagnosing what was going on with my system he was very up front and honest ! He explained what it could need in the future without trying to sell me on somthing i didn’t need at this time in the end it was a simple issue that was resolved through his thourogh diagnostic procedures! I will have them back for any future HVAC needs

Response from the owner:Thank you so much for sharing your experience! We’re thrilled to hear that our technician was able to explain everything clearly and resolve the issue for you. At Mize Guys Heating & Cooling, we take pride in being upfront and honest, focusing on what our customers truly need. We appreciate your trust in us and look forward to being your go-to team for any future HVAC needs!

T W

Went to Mize Guys since they bought out Empire Mechanical. Had great experiences with Empire, cannot say enough.

Recently had Mize out when our AC stopped working and they wanted $1,300 to replace breakers and update electrical insisting nothing was wrong with the unit. Got a second opinion that found a leak in the coolant line and cleaned a connector, unit fired right up and cost less than $200.

Recommend shopping around.

Julio Ortiz

We have been using Mize Guys for our commercial and residential services exclusively
Mostly because

Customer service is outstanding work is excellent stand by their product and go above and beyond.

I have used plenty other HVAC companies in my kind of Business, which did good work, but nothing compared to the Mize Guys The crew are excellent and what they do they communicate with you on every step of the way and if they can’t get just a repair done, they’re fair on telling you whats wrong give you recommendations and Solutions

So my recommendation if you need HVAC service, don’t always look at the big box names give Mize guys a call promise You, you won’t be disappointed

Julio

Response from the owner:Julio! Thank you so much for the wonderful review. Your kind words mean a great deal to us, and we’re truly grateful for the many years of continued support from you and your entire team. Working with clients like you is what makes being in the HVAC field so rewarding. Your trust, loyalty, and partnership mean the world to us. We look forward to working with you for many more years to come. Thanks again for taking the time to share your experience. It’s always a pleasure working with you!

Ian Stafford

called and asked to a tune up on our old AC unit and ended up paying $240 for the tech to turn the system on and tell me it’s working and it’s old. brought it up and was ignored and never followed up with

Response from the owner:Thank you for taking the time to leave a review. We’re sorry to hear that your experience didn’t meet your expectations. We would like to clarify that your request was specifically for HVAC preventive maintenance. As with all our appointments, we provided a detailed cost breakdown and service overview prior to booking, ensuring full transparency from the beginning. This information was confirmed and agreed upon before our technician was dispatched. During the maintenance visit, your technician adhered to the company's established protocol, ensuring consistency in the service provided. Your service included a performance check and on demand maintenance of your HVAC system. A full report outlining the work completed was provided to you, and our technician took extra time onsite to discuss any findings or concerns you had. We strive to deliver high-quality service and clear communication at every step. If there’s anything more we can do to address your concerns, we’d be happy to speak with you directly. Please feel free to reach out to our office. Thank you again for your feedback.

Terry Poore

I can’t recommend The Mize Guys strongly enough. They installed a new wine cooling system over two and a half years ago which stopped working recently. Although it was definitely far out of warranty, they stood by their work, persuaded the equipment supplier to replace the failed component, out of warranty, and got the system running again for a very reasonable cost. Throughout the process all the staff were very professional and friendly.

Response from the owner:Thank You Terry for your 5-star review! We truly appreciate your patience and understanding throughout the warranty approval process. We know it was a longer journey than expected, and we're grateful you stuck with us as we worked with the manufacturer to get everything resolved. Your support and positive feedback mean a lot to our team. If you ever need anything in the future, we’re always here to help.

Carol Gross

Evan is always pleasant, competent and efficient when he comes to do the semi-annual maintenance checks. I have been very happy with Mize Guys services.

Response from the owner:Thank you so much for your review! We truly appreciate you taking the time to share your experience. It means a lot to us, and we're grateful for your support. If there's ever anything you need, don't hesitate to reach out!

David Neal

Competent and considerate (boot covers), $2m+ new build house. I don't want any HVAC issues so happy to contract for ongoing maintenance.

Response from the owner:Thank you so much for your kind review! We truly appreciate your support and are glad to hear you had a great experience with our team. If you ever need anything in the future, You Know "HOO" To Call!

Jerry Powers

Mize Guys are a great company to work with! They're prompt, professional, and priced fairly. They handled my furnace tune up and mini split repair quickly and effectively. I would highly recommend using Mize Guys for any hvac needs.

Thanks!

Response from the owner:Thank you for your wonderful review and for trusting us with your HVAC needs. Your feedback truly means a lot to us, and we’re grateful for the opportunity to work with you. If you ever need anything, please do not hesitate to reach out. We look forward to keeping you comfortable for years to come!

Hayato Izumiya

Everything went as I expected. He came on time.

Response from the owner:Thank you for your wonderful review and for trusting us with your HVAC needs. Your feedback truly means a lot to us.

judy bigelsen

came fast...........and on time..........and fixed the problem... and explained everything

Response from the owner:Thank you for your review. We truly appreciate your kind words and are so glad to hear that you were satisfied with our HVAC services. Providing quality work and excellent customer service is always our top priority, and feedback like yours lets us know we're on the right track! If you ever need anything in the future, don’t hesitate to reach out. We look forward to serving you again!

Jane smith

Mize Guys was just great from start to finish. Every aspect of the service and repair of my heat pump unit surpassed my highest expectations. They handled everything with courtesy and professionalism. Don't bother with others if you want the best, go with Mize Guys.

Response from the owner:Thank-You Jane! We appreciate you, your kind words and for taking the time to leave us a review. It was truly a pleasure working with you. If you ever need anything in the future, don’t hesitate to reach out. Stay comfortable, and thanks again for your support :)

Nancy L C

Great service at a reasonable price. We canceled our first appointment with little notice. They were accommodating and made another 3 days later. Knowledgeable and helpful!

Response from the owner:"Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our HVAC services. Our team takes pride in delivering top-quality work and excellent customer service, and your feedback means the world to us. If you ever need anything in the future, don’t hesitate to reach out. Stay comfortable!"

Madeline Nunnink

They were able to come the day after calling. Prompt, quick and professional. Highly recommend!

Response from the owner:"Thank you for trusting us with your HVAC needs! We're thrilled you had a 5-star experience. Your satisfaction is our priority, and we’re here anytime you need us!"

Stephen Taylor

Detailed and informative, very thorough

Response from the owner:Thank you so much for taking the time to leave us a review! We’re thrilled to hear that you were happy with the service we provided. If you ever need assistance in the future, please don’t hesitate to reach out. You Know "HOO" To Call.

Ed James

The technician was knowledgeable and efficient and had my heater up and running quickly. Great company to work with!!

Response from the owner:Thank you so much for your kind words and for taking the time to leave us a review! We’re thrilled to hear that you were satisfied with our furnace repair service. Customer satisfaction is always our top priority, and it’s wonderful to know we met your expectations.

Jennifer Leighton

Mize Guys are responsive, respectful and thorough. They stay until the job is complete, and are easy to communicate with. They were a complete pleasure to work with, and we felt very comfortable having them in our home. Highly recommend their services!

Response from the owner:"Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had a great experience with our HVAC services. Your satisfaction means the world to us, and we're always here if you need anything in the future. Thanks again for choosing us—we truly appreciate your support!"

Rena Triano

Excellent service once again from Mize Guys Heating & Cooling! They keep our ancient HVAC system running reliably at its peek!

Response from the owner:Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience with Mize Guys. Our team takes pride in delivering top-notch HVAC service, and knowing we met your expectations means the world to us. If you ever need assistance in the future, don’t hesitate to reach out. We’re here to keep you comfortable year-round

Jill Smith

Connor was a phenomenal technician! He was able to fix my heater in the initial first visit (they were able to come within 24 hours of my call)
Very kind, professional & knowledgable. He took the time to educate me on what the issue was by taking video and showing me. We will definitely ise Mize Guys again and highly recommend this company!

Response from the owner:Thank you so much for the fantastic 5-star review! We're thrilled you chose us for your HVAC needs and appreciate you recognizing the hard work of our technician. It means a lot to hear that our team members dedication and expertise made a positive impact on your experience. We're here whenever you need us, and we're grateful for the opportunity to work with you

Nizar S.

The technician, Connor was great! Professional, courteous and took time to explain his work and the issue with my furnace. He exemplifies how the best of the business should be.

Response from the owner:Thank you for sharing your experience with us! We're delighted to hear that one of our team members were able to provide the professionalism, courtesy, and clear communication you deserve. We believe in not only fixing issues but also empowering our customers with knowledge about their systems, and it’s great to know that approach resonated with you. If you have any future questions or needs, You Know "HOO" To Call. Thank you again for choosing us for your HVAC needs!

Nate Stein

Did a great job and what I love most is that they’re totally relatable humans. Affordable and would recommend 10 out of 10.

Response from the owner:Thank you, Nate, for your kind words! We truly enjoyed working with you on your HVAC installation project. It was a pleasure helping bring your vision to life, and we’re thrilled to hear you’re happy with the results. If you ever need anything you know "HOO" to call!

robert weaver

Mize guys did a wonderful job repairing our A/C. The technician was kind courteous and respectful as well as very knowledgeable. The office staff is a dream team. The owner is very personable and was very concerned about our well being. Thank you Mize Guys !!

Response from the owner:Thank you so much for your glowing review! We're grateful for your kind words and thrilled to hear about your positive experience with us. It was truly a pleasure working with you on your HVAC project, and we’re here for any future needs. Thank you again!"

Tammy Gastelum

Always Super kind, always very helpful. The technicians are so knowledgeable and friendly, they are very hard workers. Our apartment complex trusts them to do any type of heating and air job!

Response from the owner:Thank you, Tammy, for your wonderful review! We truly enjoy working with you on your HVAC installation and service needs. It’s always a pleasure to work with great customers like you.

Darryl Grizey

Coral called to set up my maintenance Apt , mize guys work around your schedule the technician was on time and neat and thorough and polite to the renters, very happy they service our units.

Response from the owner:Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our HVAC maintenance service. Our team takes pride in delivering top-notch service, and it's wonderful to know we met your expectations. If you ever need anything in the future or have any questions, You Know "HOO" To Call

DALE VAN WINKLE

Very professional and pleasant to work with. Addressed all of my concerns.

Response from the owner:We're thrilled to hear that you're happy with our services at your home. It was a pleasure working with you, and we truly appreciate the trust you placed in us. If we can be of any assistance in the future, don’t hesitate to reach out – we’re always here to help! Thanks again for choosing us!

Pete Nuessmann

We have been Mize Guys customers since moving here to Auburn in 2022. And since day 1, our heating and cooling system has been in the capable hands of Conner Mize , our assigned technician. Conner is deeply familiar with the design, stability and health of our system. We literally sleep better at night knowing that we can depend on him for quickly addressing any issues that arise with our system. Needless to say, living here in Auburn, where temperatures are extreme during both summer and winter, dependable indoor climate control is critical to say the least.
Always on time, courteous and confident, Conner is a delight to be around. This positive outlook seems to be characteristic of the entire Mize Guys staff. Scheduling appointments, discussing billing is always easy and pleasant. We fully trust this company with the overall health and maintenance of our homes HVAC. We would highly recommend them to anyone.

Pete & Kimberly Nuessmann

Response from the owner:Hi Pete & Kimberly, Thank you so much for your glowing review! We truly appreciate your continued trust and support. It’s always a pleasure working with you, and we're thrilled to know that you're happy with our HVAC services. Your loyalty means the world to us, and we look forward to continuing to meet and exceed your expectations. If you ever need anything, don’t hesitate to reach out. We're always here to help!

michaelpharm

MORGAN WAS EFFICIENT AND INFORMATIVE FOR THIS SERVICE. THANKS.

Response from the owner:"Thank you so much for the 5-star review! We're thrilled to hear that you're happy with the HVAC maintenance. It was a pleasure to serve you, and we look forward to keeping your system running smoothly in the future!"

Tom & Barbara Schuyler

Response from the owner:Thank you so much for your review! We're glad we could provide you with the HVAC service and preventive maintenance you needed. Your feedback means a lot to us, and we’re always here to ensure your system stays in top shape. If there's anything more we can do to make your experience even better, please don't hesitate to let us know. We look forward to continuing to serve you!

kelli montgomery

Very friendly and experienced

Response from the owner:Thank you so much for the 5-star review! 🌟 We're thrilled to hear you had a great experience with our HVAC services. Our team strives to provide the best service possible, and it's wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. We're here to keep your home comfortable year-round!

Anna Myers

Replaced my partner’s central air conditioning unit for 1/3 the cost of the highest quote. Did a thorough job checking the hvac system on my new home, too.

Response from the owner:Thank you for the 5-star rating! 🌟 We're so glad to hear that you're happy with your new HVAC installation. Our team works hard to ensure everything runs smoothly and efficiently, so it's wonderful to know we delivered. If you have any questions or need further assistance with your system, please don’t hesitate to reach out. We're here to keep your home comfortable! Thanks again for choosing us for your HVAC needs!

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